Had great experience with the overall transactionhere, very accommodating and understanding their clients needs. You will be in good hand with Jason

This is customer service at its best! Thomas Lee made the process of buying a car easy and personable. The whole team at Mercedes of El Dorado Hills has it dialed in!

The General Manager Mike, and Sales Rep. Derrik as well as the Finance Dept. could not have been more friendly, accommodating and professional. I consider Mercedes-Benz at El Dorado Hills family! The process of buying a car can be stressful but they worked hard to help and guide me through the process with care and understanding.I just purchased the most beautiful car yet, I am excited and so happy with the deal received from this team, thanks again!Sincerely,Cassandra M.

These guys are great. They made us feel like we were family. We did not buy an expensive car but were treated with respect and will be buying a car from them in the future again.

Jason worked hard to get me a great deal and was very patient walking my wife through every detail of the cars. Thanks again!

They treated so well I would never buyA car from another dealer!!

Absolutely satisfied … customer service from dropping my car off , complimentary ride back , quick service with all questions addressed and solved , complimentary ride back to dealership to pick up my car . I highly recommend Mercedes of El Dorado Hills…

David Kaplan was very nice and took care of our problem of car. All other staff had been very professional and courteous

Had great experience with the overall transactionhere, very accommodating and understanding their clients needs. You will be in good hand with Jason

I found my dream car online and initially called and spoke with Jason to confirm the car was still available. I arrived at the dealership and asked for Jason. There was a bit of a wait but for each team member that passed, they asked if I had been helped, offered water and such.Jason introduced himself and a gentleman named TJ. TJ and I test drove the car and he was thorough and knowledgeable on the features of the car and very personable.There were no pressure sales or back and fourth. I expressed early on my desired payment and Edwin helped meet that goal.All in all I felt like they cared and wanted me to be happy. Yes, this was a transaction and at the end of the day selling the car was the desired end goal, but it didn't feel that way.What a seamless experience!Thank you, MB of El Dorado, TJ, Edwin, et all.I rated four stars because nothing is perfect. Inside joke. In a perfect world I would rate five stars.

Excellent explanation of costs. Very courteous and helpful.

David, our service writer, kept us updated and helped us resolve our issue quickly and for a fair price!

They treated so well I would never buyA car from another dealer!!

Kevin and the team were great. Hospitality was om point and the communication was next level. I dropped my car off without an appointment and they made feel very welcome.

Excellent service manager Daniel Clarkand the technicians who took good care ofRepairing my carDaniel Clark is an Asset to your dealershipThanksMaria

Great

Don’t typically do surveys but Mercedes of El Dorado Hills were genuinely good people and made our buying experience memorable. Chad was personable and someone we will not forget.Ramsey was also great at making us feel comfortable and valued. The whole team was pleasant and our made this our best car buying experience yet.

Thank you as always for great service!

I drove all the way from Sacramento because I didn't like the service I received at other dealers. It was worth the drive.. customer service here is amazing! Matt was my service provider and he was polite and attentive. I was given a loaner car so I didn't have to worry about transportation while my car was getting serviced. I went in for a Check engine light and smog check. I was worried that I would come out of pocket thousands of dollars. Matt was able to see the issue with my car was covered under extended warranty. Huge relief! I was able to get my car serviced and smogged for under $100.I feel in love with my loaner car 2023 GLC. Thinking of upgrading :)In addition, the lobby was clean and welcoming with complimentary donuts, coffee, sodas and water which is a nice touch. Also, I am a mother to a newborn baby and while picking up my car I needed to change him. I walked into the bathroom and noticed there wasn't a changing table. So, I asked an employee if there was another bathroom with a changing table. He said unfortunately there wasn't but there should be one. He then let me use a private office to change my baby. Very courteous staff. Recommend bringing your vehicle here 100%!

The transparency and honesty in the transaction was truly commendable. Thanks to Richard Gullo, I not only found the perfect car but also had an enjoyable and stress-free buying experience. Highly recommend!