Customer Testimonials

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DealerRater Jan 20, 2021

Don Vanderschoot and his team have taken care of my E class since the day I purchased it. They do a wonderful job of taking care of the car, keeping me informed about needed service and work to ensure that my car stay reliable and safe. I couldn't be more pleased with this dealership.

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DealerRater Jan 20, 2021

Derek is one of the other reason we love EDH merecdez benz of EDH. We love and appreciate his loyalty and professionalism. He is the best!

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DealerRater Jan 16, 2021

after the service the car did not started the following day i am by San Diego visiting my son once i get back i need to take the car back to see what went wrong

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DealerRater Jan 15, 2021

Great service! Don got me in and out with minimum waiting and fuss. The waiting area was clean and had everything I needed while there.

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DealerRater Jan 15, 2021

Very Pleased with the service and care. I look forward to other opportunities to interact with the Mecerdes Benz of El Dorado Hills staff in the future.

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DealerRater Jan 15, 2021

Been using El Dorado Hills Mercedes-Benz for 16 years especially their service department. They have always been very helpful. Whenever I called to get information there are always there for me. Don Vanderschoot my service adviser is the best.

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DealerRater Jan 14, 2021

Everything was handled to my full satisfaction!! Nicely Done Art..This has been my fifth car through Mercedes, and they will continue to have my loyalty..

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DealerRater Jan 13, 2021

It has been a pleasure owning our cars for over 15 years with the great and pleasant support from Daniel. There is no better service than at EDH Benz

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DealerRater Jan 13, 2021

I have been taking my Benz to this dealership for 13 yrs bought it from this dealership and my car tech is 5star and trust worthy, Daniel is #1 in customer service

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DealerRater Jan 13, 2021

The staff is always friendly, efficient & caring. Sure miss Shane, though!🤣. Don has always provided great customer service as well as having a great memory!

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DealerRater Jan 12, 2021

Daniel Clark is courteous, very knowledgeable and a good communicator. Daniel always provides excellent service. Daniel is the main reason I use MBEH for all my service needs.

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DealerRater Jan 12, 2021

Excellent customer service, as always from Don. He always take the time to diagnose the issues and try to resolve it, although I feel the GLC 300 2020 wind noise shields can be more insulated. Thank you

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DealerRater Jan 12, 2021

Don provides excellent customer service. Because of him, I won't go anywhere else. Everyone is very professional and pleasant. MB of EDH knows how to treat their customers right.

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DealerRater Jan 11, 2021

Superior service and focus is on customer satisfaction. I will recommend MB of El Dorado to friends and family. David Kaplan has been my service rep and I can't say enough about how he is one of the main reasons I like driving to MB of El Dorado for service. Thank you!

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DealerRater Jan 9, 2021

excellent service. This is my favorite MBZ dealer in the SAcramento area, because I have more scenic open road for driving my AMG to the dealer. Facility is nice and walking distance from shopping and restaurants.

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DealerRater Jan 9, 2021

great service and even greater people.David was great as he took special care of both my cars as if they were his own. Will continue to always use this dealership

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DealerRater Jan 9, 2021

Tony was very helpful. We liked him. The overall service was excellent. I love my new suv. Drives like sports car. I had to get extra part for my new car. They got it in quickly I

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DealerRater Jan 9, 2021

Always pleasant experience Daniel Clark has always been fair and honest and works hard to ensure we prioritize nice to have versus need to have

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DealerRater Jan 9, 2021

First time for service at this Location MB. WAS not disappointed. Will continue to use this dealership. Good lactation for me. Thanks for asking me.

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DealerRater Jan 8, 2021

Daniel is the best! Can’t say enough great things about his commitment to excellence and making sure that I am happy thank you for always doing this for me

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DealerRater Jan 8, 2021

Gayton was wonderful as usual. Everything was repaired and was done in a timely manner. I'm very happy with the service I received. Thank You Gayton

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DealerRater Jan 7, 2021

The personnel are always professional and I walk away feeling confident in the service they have provided. Very friendly group at the El Dorado MB dealership.

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DealerRater Jan 7, 2021

Daniel is wonderful to work with. 👍🏼 I don’t have any more to say. You shouldn’t require so many words in your comment area.

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DealerRater Jan 6, 2021

I love this place. The people super friendly and excellent services. They always take care of the issues right a way, fast and very efficient

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DealerRater Jan 6, 2021

Very organized and professional atmosphere 👌 thank you for always catering to my car and our needs! Highly recommend for anyone looking for great service! Thanks guys 👍

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DealerRater Jan 6, 2021

We always get excellent service from Daniel and we are treated like family. Daniel always goes above and beyond to take care of all our service needs.

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DealerRater Jan 6, 2021

I always get excellent service from Don and the mechanics. They take excellent care of my car. I wouldn't go anywhere else. They are fast and friendly.

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DealerRater Jan 6, 2021

Daniel always treats me as family, with compassion, detailed information and honesty. My vehicle is 10 years old, and it is in top condition thanks to Daniel of Mercedes Benz of EDH. Thank you for quality work, timely communication and kind manners. Greatly appreciated!

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DealerRater Jan 5, 2021

The service department has a prompt and excellent customer service. David Kaplan goes above and beyond to assist his clients and provide great service. Thank you 🙏

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DealerRater Jan 3, 2021

Great service! David Kaplan is remarkable and is part of the reason why I continue to service my car at this location. Kudos to him and the team!

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DealerRater Jan 2, 2021

Always happy with the service of Mercedes Benz El Dorado Hills. Don is helpful and thinks of every thing. Our car is running beautifully. Thank you.

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DealerRater Jan 2, 2021

Wonderful Dealership!!! We have purchased 12 cars at least!!! Don Vandershoot is a Great Service Rep who is there for us and our family of 5!!!

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DealerRater Dec 30, 2020

Chad found me the car I wanted over the phone within a few hours we were arranging for it to be delivered. He is awesome

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DealerRater Dec 28, 2020

This is the best dealership and always helpful professional yet friendly. I wish ALL the employees wore masks inside the dealership during the COVID crisis.

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DealerRater Dec 28, 2020

We have bought three cars from this dealership. We keep coming back because of the service our cars receive after the sale (especially from Daniel!).

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DealerRater Dec 26, 2020

Great and timely service. As always, David Kaplan was excellent. I think this is the third time I have brought my car in and again, the service was top notch!

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DealerRater Dec 26, 2020

Great parts service. Person who helped us was very knowledgeable and friendly. Would order parts from this dealership again for future needs. Thank you EDH

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DealerRater Dec 25, 2020

Conveniently located, quality work provided, friendly staff, professional services, nice and clean environment, drinks / refreshments provied, feel like home, loaner cars and Uber provided extra convenience.

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DealerRater Dec 24, 2020

I arrived on time and they took my car while I did some paper work. They finished and washed my car in less than 2 hours. I was very pleased as I always have been with this Mercedes dealership of El Dorado Hills!! Sheryl

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DealerRater Dec 23, 2020

Service is prompt & efficient. I get real time updates on status & quick resolution from Service professional . Thank you for washing my car after every service

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DealerRater Dec 23, 2020

Derrick was really helpful and professional. We come from South Lake Tahoe but it's worth the time as your dealership is first class. Your employees really make a big difference and we appreciate your employees.

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DealerRater Dec 23, 2020

Your dealership is first class and everyone has a great attitude. Derrick in particular was very helpful and professional. Knowing that some is genuinely helpful makes a big difference to us, I really appreciate good people.

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DealerRater Dec 22, 2020

Knowledgeable about findings with consideration for customer, customer made aware of work before final submission as well as courtesy call upon completion offered pock up and delivery

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DealerRater Dec 22, 2020

David was kind, wonderful and knowledgeable. THANK YOU for getting me in on a short notice, fixing the issue and washing my dirty car. I very happy with my experience at EDH Mercedes.

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DealerRater Dec 22, 2020

Dan and Don as always , giving the best advise to keep my car in perfect condition.Thanks a lot and will continue to have them take care of it

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DealerRater Dec 22, 2020

Daniel is the GOAT for service, personality, and making sure your vehicle is always in the perfect condition. He has NEVER steered me wrong! Thanks Daniel!

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DealerRater Dec 21, 2020

I came in to custom order a 2020 GLS450. No one tried selling me or even spoke about an on lot car. They just catered to my wishes. Ryan Christ went over the top to keep me situated as the Covid caused many delays and the SUV's electronic systems were very complicated to operate initially, once it arrived. He even picked me up from home on the day of delivery. Over the years, service and parts have always been great with me as well. Mike Lynch in financing is a great guy too! He is the only Dealer Finance person ...

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DealerRater Dec 20, 2020

I have purchased 5 vehicles from Mercedes-Benz of El Dorado Hills and the service and customer experience are excellent. Daniel Clark is an excellent service advisor. Wouldn't go to any other place.

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DealerRater Dec 20, 2020

The service department is generally excellent. Daniel Clark is awesome! He is very knowledgeable, helpful and friendly. I’ve taken my car there for 7 years and have always been very please with the service. What a contrast to their sales department!

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DealerRater Dec 19, 2020

Love this dealership. We’ve purchased three cars here and have used the service department for close to 20 years. They are great - friendly, helpful and excellent customer service.

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DealerRater Dec 18, 2020

Very good service, a bit of a delay when picking up the MB. Car said to be ready, however it not been washed, had to return for the wash

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DealerRater Dec 17, 2020

Consistent great customer service. Friendly reception and minimal wait time. Just regular maintenance on my older Mercedes and always felt the staff appreciated my business and was glad I chose them.

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DealerRater Dec 17, 2020

I have purchased 3 vehicles from Mercedes-Benz of El Dorado Hills and the service and customer experience always exceeds my expectations. Derek and Pat Upright always put the customer first and are knowledgeable and experienced in the brand. Daniel Clark is an excellent service advisor. Wouldn't go any other place.

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DealerRater Dec 16, 2020

Had an electrical emergency and it was handled beautifully. The service tech was so worried about me driving the car he insisted I leave it and receive a loaner. Jason kept me updated on the status so I never had to follow up. Problem was fixed and returned to me in perfect condition.

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DealerRater Dec 13, 2020

My tire gage alerted while on the freeway. Luckily I was one exit from the dealership. I drove straight there. I had a large nail in my tire. I needed all new tires and they had them In stock and were able to squeeze me in same day. Their promo they were running beat out America’s Tires and Les Schwab.

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DealerRater Dec 13, 2020

One of the best dealers in the area, always have upfront pricing on service and never disappoint with the work performed and the communication during service.

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DealerRater Dec 13, 2020

Always great service. Dan has been my service advisor for several years and has provided consistently outstanding service with timely updates on the progress of the work being done

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DealerRater Dec 12, 2020

Don makes the service department a pleasure. Love this guy. I've never enjoyed after purchase dealings until now. I never want him to retire.

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DealerRater Dec 12, 2020

I commend this dealership for its responsiveness to its customer's needs. Each time I have been there, the Service Department has done an excellent job is addressing the issue.

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DealerRater Dec 12, 2020

Always easy to deal with Mercedes-Benz Of El Dorado Hills Don does a fantastic job and Service and Demi did a great job selling me my GLC 300

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DealerRater Dec 11, 2020

What a great experience. I recently bought a 1973 450 SL and brought it to MB of EDH to put together a plan on how to repair it mechanically. Don did EXACTLY what he said he would do, and provided a road map for me on what repairs to prioritize. Just top quality service.

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DealerRater Dec 10, 2020

Daniel is the best! He always does the right thing and looks out for our best interest. When things don't go as they should, he always finds best solution.

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DealerRater Dec 9, 2020

Outstanding service as always. I have been a customer for the past 15 years. Mercedes at El Dorado Hills has been offering a superb service.

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DealerRater Dec 9, 2020

Both Don and Gayton are professionals of the true sense. They always provide very friendly service. It's always a pleasurable experience for me. Thanks.

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DealerRater Dec 8, 2020

Daniel has been taking looking out for our best interest for many years. He puts my mind at ease whenever we take our car in for service.

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DealerRater Dec 8, 2020

Don and Mercedes were terrific as usual. With Don overseeing the work I know I’m always working with the best Mercedes has to offer.

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DealerRater Dec 6, 2020

Great and friendly service. Love the pick-up and drop-off service. Convenient hours. This minimum 25 words is absolutely STUPID. Next time i will NOT provide any feedback. People are busy. Who ever design this requirement is NOT the best tool on the shed.

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DealerRater Dec 6, 2020

It was a pleasure dealing with JT, obviously an experienced salesman with golden credentials, during our purchase of a new GLR 450 SUV. I was actually just kicking tires while my ML was being serviced and within a couple days I was a happy owner of a new beautiful 6-seat SUV with 147 gadgets that my wife could not leave without...as the saying goes..."happy wife, happy life".

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DealerRater Dec 6, 2020

Dale has over the years always provided excellent service for all my Mercedes and my purchasing all the cars from this dealership has been a challenge with amicable results. Dale and IT need to be commended for the down-to-earth demeaner and for the always-ready-to-help attitude.

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DealerRater Dec 5, 2020

Always the best. I am greeted and treated with professionalism and care. Don Vanderschoot is both personable and professional. Thank you for caring every time.

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DealerRater Dec 5, 2020

My experience was excellent, gayton always takes care of the necessities of my vehicles. Gayton has been my adviser for a few years. Always pleasant and professional. Happy holidays thank you

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DealerRater Dec 4, 2020

The best dealer experience in my entire life and I just reached 64 years of age. Impeccable customer service whether it is sales, service or the parts desk. Gorgeous facility and top-notch showroom. Definitely the place for my next car purchase.

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DealerRater Dec 4, 2020

Always easy to have my car serviced. Hope Don will never leave, very profession Really appreciated how when my car was returned, it had been washed.

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DealerRater Dec 4, 2020

Daniel is always professional, up-beat and friendly. The dealership is always clean and welcoming. I would rate everything to do with this dealership 5 stars. Highly recommend them, you won’t leave disappointed unless you’re the kind of person that complains about everything 😉

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DealerRater Dec 3, 2020

Don, always does a fantastic job Very friendly and easy to deal with. Also very easydealing with Mercedes when we purchased the car, From start to finish

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DealerRater Dec 3, 2020

I have needed to see service twice each time they helped me a quite and professional manner. I will not hesitate to use your service department any time I need work performed on my automobile.

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DealerRater Dec 2, 2020

David Kaplan went above and beyond to fix my car even though I am not a regular customer. He is a jewel in your organization!

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DealerRater Dec 2, 2020

Felt welcoming the moment we stepped in the door. No matter what year of car we wanted to see, we were accommodated. Tony has a wealth of information in his head. From beginning to the end we were we taken care of.

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DealerRater Dec 1, 2020

Had a rear license plate mounting problem that MB should have fixed. MB of El Dorado Hills took care of it, no issues. They stand behind their product and showed integrity.

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DealerRater Nov 30, 2020

Don is an absolute professional and understands the value of my time. I would highly recommend him for all service needs. Top notch service adviser

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DealerRater Nov 30, 2020

Don Vandershoot took exceptional care of me during my emergency service. He always understands the value of my time and goes above and beyond in taking care of my service needs. Top notch!!

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DealerRater Nov 29, 2020

Worked with Matt C and he is amazing. He is very professional and knows his job very well, including great customer service. It is a pleasure to work with him and he made me very proud to be a part of the Mercedes family!

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DealerRater Nov 28, 2020

Excellent service as always, Don is always pleasant to work with and everything is done on time. I was told on a Friday afternoon that there was a delay in getting the parts I needed so they let me keep the loner over the weekend the car was ready as promised on Monday. Great job Don and team.

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DealerRater Nov 28, 2020

Excellent, friendly Don is always great to work with.goes above and beyond to help and make the day of service easy .thank you Don.

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DealerRater Nov 28, 2020

Excellent friendly service. Completed in a timely & efficient manner. Valet service was perfect. Waited for car in the comfort of my home. Thank you Mercedes of El Dorado Hills.

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DealerRater Nov 28, 2020

We made an appointment to have Recall work done and to our gratefull surprise all work was done on time as stated and the Merdedes was beautifull. I must admit it happens all the time at El Dorado Hills Mercedes Benz. Thank You

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DealerRater Nov 27, 2020

Daniel Clark has been great to work with and I request him every time. I have purchased three cars from El Dorado Hills Mercedes Benz.

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DealerRater Nov 27, 2020

Dan always does the best he can in fact goes above and beyond to resolve any issues there was that brought me back to the service department.

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DealerRater Nov 27, 2020

Car came back perfect from service dept all fixed, washed and cleaned as well. Friendly staff, up to date on progress through the day. Very Happy

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DealerRater Nov 26, 2020

Great car buying experience - Jeffrey (sales) and Andrew (finance), along with their support teams were professional and yet extremely personable. No pressure and fast transaction. Highly recommend.

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DealerRater Nov 26, 2020

I enjoy going to the service department. Quick efficient check in, knowledgeable staff and the work is done properly the first time. That has been my experience.

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DealerRater Nov 26, 2020

Great, fast, friendly and prompt service. It was great to work with JT. I would recommend JT and MB of El Dorado Hills to family and friends.

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DealerRater Nov 24, 2020

great and prompt service, really appreciate the atmosphere as well. No one wants to get their car worked on, but you all make it a pleasure. thank you.

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