Customer Testimonials

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Google May 28, 2022

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Google May 28, 2022

David takes care of all my needs, makes sure the car is done on time, even if it requires overtime. I am not charged for every little thing, all work is explained to me and I feel like I'm treated fairly. The service is excellent, including providing me with transportation each time. This type of service and relationship builds my trust and will keep me coming back to MB of EDH.

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DealerRater May 27, 2022

The staff (including sales, finance, service) were all so very courteous and professional. We are very impressed!

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DealerRater May 27, 2022

David was extremely helpful, prompt & courteous during my recent service visit. He kept in contact with me while my car was in service & was accurate about the completion time! 5 stars for David!

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Google May 27, 2022

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Google May 27, 2022

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DealerRater May 27, 2022

Daniel was amzing! Super helpful and knowledgeable. Service was completed ahead of schedule, which is always a plus.

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Google May 27, 2022

The service guy who helped me was fantastic and provided service with a smile ! The cashier was also very professional and a great attitude ! The repair was done quickly, and our Benzo runs great now ! But …when we first pulled up we were greeted by a guy who asks why you are there what time was your appt etc etc. This guy who is the first person you are in contact with needs to be in a dept who doesn’t deal with customers . He was grumpy at the jump and basically a total jerk the entire 10 minutes he was ...

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Google May 26, 2022

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DealerRater May 24, 2022

I made the mistake of taking my ML500 to a local "mechanic" and was charged $1,000 to ruin the brakes. Daniel Clark helped us to get the damage repaired and fixed other minor things to get us back up and running. I won't be taking my car anywhere else!

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DealerRater May 24, 2022

Very kind, efficient and thorough in all steps in the process, setting up the appointment, performing the work….. extremely pleased.

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Google May 24, 2022

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Google May 24, 2022

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Google May 24, 2022

Great communication, shuttle took me home immediately and the car was cleaned very well when I picked it up

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Google May 23, 2022

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DealerRater May 22, 2022

Reliable service performed on time and with consideration for the automobile owner’s obligations and schedules…

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Google May 22, 2022

Phone was picked up and literally answered my question in 2 minutes, but at Mercedes Benz of Sacramento I waited 45 minutes on hold and was put off to an answering machine after is said I was first in line and then nobody ever returned my call and the cheapest car there is $40,000 so your telling me I'm not worth the cost of my car and you don't want my business ever because your never going to get it again, I have a Mercedes so I can obviously afford gas and so can you, do yourself an immense favor and ...

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Google May 21, 2022

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DealerRater May 21, 2022

The service department never ceases to amaze me on their friendless, customer service and quality of work. I always appreciate my service advisor David K. Taking great care of us!!!

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Google May 21, 2022

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Google May 21, 2022

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DealerRater May 20, 2022

Service was great as usual. Staff is very professional and understanding. Minimize any inconvenience. They have a great group of folks there. Would certainly recommend them to all of my friends.

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DealerRater May 20, 2022

Mercedes Benz Eldorado Hills is an amazing buying experience. They were professional, honest and made it fun. I would highly recommend them

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Google May 20, 2022

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DealerRater May 20, 2022

My service appointment was great. Dave was very helpful, as was Luis. The techs did a great job servicing my car. Everything was perfect per usual.

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Google May 20, 2022

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Google May 20, 2022

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Google May 20, 2022

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Google May 20, 2022

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DealerRater May 19, 2022

I have used Peter Alexan to purchase many vehicles from the Rocklin Dealership. I highly recommend him and this dealership for their outstanding customer service. It is always a pleasure to come to this Mercedes dealership. I also recommend Casey Shears the finance manager. Peter and Casey are excellent at their job.

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Google May 19, 2022

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Google May 18, 2022

Thank you for your help. Your oven and above service met all needs. Thank you. Carole Logsdon

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Google May 17, 2022

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Google May 17, 2022

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Google May 14, 2022

Seriously the best service I’ve ever experienced!

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Google May 13, 2022

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DealerRater May 12, 2022

Always very attentive. Daniel Clark is the best at customer service. Friendly atmosphere from employees.

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DealerRater May 11, 2022

Great service and even greeted me by name! Fast and easy…I was in out out very quickly!!

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Google May 10, 2022

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Google May 10, 2022

Daniel is the best. Always takes care of our family.

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Google May 10, 2022

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DealerRater May 9, 2022

Great customer service very reliable they do their very best to make everything convenient for the customers highly recommended.

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DealerRater May 9, 2022

It started with our salesperson (Jessie),and we were SOLD! Personable, respectful, professional and polite.

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Google May 8, 2022

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Google May 7, 2022

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Google May 7, 2022

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Google May 7, 2022

My 2021 GLA 250 had an oil pressure sensor issue. Getting the part and more so getting to the part was a difficult and lengthy job. Gayton and the team stayed in contact, keep me up to date. The Loaner was a life saver and easy process. Thanks again

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Google May 7, 2022

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Google May 6, 2022

This is my first servicing experience from Mercedes at El Dorado Hills. Matt walked me through the process and was kind enough to explain the procedure and paperwork. He also assisted me in getting a ride for pickup and drop off to my home. Overall it was a smooth and great experience.

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Google May 5, 2022

Service provided was as expected, car cleaned and completed same day. David Kaplan communicates well and goes the extra mile to provide great service.

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Google May 5, 2022

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Google May 3, 2022

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Google May 3, 2022

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Google May 3, 2022

We always receive the best care and have never had anything to complain about.

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Google May 3, 2022

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Facebook May 1, 2022

Dealing with these people is a breeze! Especially Terry the Salesman is very accommodating and easy to talk to. He’s professional and a great salesperson!

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DealerRater Apr 29, 2022

Mechanic was great. I was not happy about waiting 45 minutes to go on a test drive but they were able to fix the problem on the spot so I did not have to return to pick up the car. I don’t think the issue was the service department but the administrator who scheduled it did not make a note that I needed to go on a test drive.

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DealerRater Apr 29, 2022

My service rep. was Daniel and, as always, so great to work with. My car needed 1 week for repairs and the loaner car was great.

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Google Apr 29, 2022

David always does a great job. Service was excellent.

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DealerRater Apr 28, 2022

I Found the exact car I wanted A220 white with tan interior. Love love it.

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Google Apr 28, 2022

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Google Apr 28, 2022

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Google Apr 28, 2022

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DealerRater Apr 27, 2022

David Kaplan provided excellent. quality service and accommodated my needs.. I was frustrated d running late to work from Lake Tahoe. I was not on Service list which I had confirmation for an appointment. He listened to my concerns and made it work to get my repairs done.

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Google Apr 27, 2022

They were extremely professional and polite. They got us in on short notice and kept true to their word. They had our car finished when promised. Love this dealership.

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DealerRater Apr 26, 2022

I appreciate the replacement car, the help with getting my car jumped, my car repaired and Gayton.

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DealerRater Apr 25, 2022

Was satisfied with service except techs could not locate the leak in the a/c system which has been worked on 4 times now.

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DealerRater Apr 24, 2022

Very cordial. Quick responses to texts or calls. Very nice people. Fixed what I needed repaired and had a rental car for me.

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Google Apr 24, 2022

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Google Apr 24, 2022

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Google Apr 23, 2022

It is always a pleasure to go to EDH Mercedes. I received excellent, prompt service. And it’s great to have my car washed, too! Daniel Clark is a fantastic service advisor!

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DealerRater Apr 23, 2022

The customer is always the focus of their commitment. The associates keep you apprised of service.

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Google Apr 23, 2022

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DealerRater Apr 22, 2022

Fully pleased with our service received. Daniel does a good job of taking care of us.

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DealerRater Apr 22, 2022

Daniel, Jason and the whole team in El Dorado Hills are the Best in the Biz! The quality of work, efficiency and communication is all top notch! Thank you!

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DealerRater Apr 22, 2022

Overall good service, but this time it took over 1 hr. just to check me in. A lot of inconvenient waiting

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DealerRater Apr 22, 2022

David K has been my main service advisor and is always phenomenal when it comes to taking care of his customers. I always feel I'm being heard and David ensures my concerns/service needs are always addressed. His customer service is top notch.

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DealerRater Apr 20, 2022

Top notch service center and personnel are friendly and courteous. Car done promptly and even a car wash

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Google Apr 20, 2022

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DealerRater Apr 20, 2022

Normally service if fabulous and my service advisor, Daniel Clarke, is beyond fabulous. However, he was off when I picked up my car Monday. The usual porter, Scotty, wasn’t there either. His replacement, Bert, couldn’t find my car! Then he told me I’d have to wait over an hour to get my car washed! I realize I’m being very picky but for $8300 in repairs, being a customer for 20 years and buying three cars from Mercedes of El Dorado Hills, I expect better service.

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DealerRater Apr 19, 2022

I have used Mercedes Benz of El Dorado Hills to service my Mercedes since 1999, and they have done an excellent job with my 1999 C 230 that now has 197,000 miles on it. And I'm off to a great start with my recently purchased 2019 C 300. Good sales crew, good service crew.

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DealerRater Apr 19, 2022

I have been a customer at many of the Mercedes Service Centers. I must say that Mercedes-Benz Of El Dorado Hills is the best of the best. They are conscientious and seem to really care about the customer. They take very good care of this customer!

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Google Apr 19, 2022

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DealerRater Apr 17, 2022

They were quick to respond to my request for service and provided an Uber ride home and an Uber ride there the next day

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Google Apr 17, 2022

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Google Apr 17, 2022

They always do a great job with professionalism and great customer service. Gayton is terrific!

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Google Apr 16, 2022

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DealerRater Apr 15, 2022

All staff are always accommodating, professional, and polite. Service has always been completed as promised.

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Google Apr 14, 2022

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Google Apr 14, 2022

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Google Apr 14, 2022

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DealerRater Apr 13, 2022

Great communication and updates on my vehicle, fast service and I also appreciate the loaner car.

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Google Apr 13, 2022

My car got disabled on the FW and got towed to el Dorado Hills MB for repairs. It costs a lot around 7k for the estimates for repairs. I declined to get all fixed I’m still glad they would be able to fixed some of the issues and disclosed some other issues for future repairs. Thanks for the discounts you made for the repair.

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Google Apr 13, 2022

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Google Apr 13, 2022

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Google Apr 12, 2022

My service rep Matt was the best. He kept me updated completely during my service on my C300.

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Google Apr 12, 2022

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Google Apr 12, 2022

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Google Apr 12, 2022

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Google Apr 9, 2022

I purchased two new vehicles from this dealership. Have received superb service with all my interactions. From PJ my sales guy, Lucas the car know it all, to Mike the finance guy. Treated my wife and I; even my kids with nothing but respect and professionalism. When it's time to have service done, purchase another vehicle or just want to explore what Mercedes has in pipeline, this will be my dealership of choice.