Mercedes Benz of El Dorado Hills always provides superior customer service. Their Service Dept. works together as a Team and is a huge asset to the organization.
They helped me very well It was a Saturday so daniel helped me so much and he was very friendly and professional It was a very fast process
Always professional, always friendly, This service department goes above and beyond every time I bring my car in. Outstanding in every area! It’s a pleasure to do business with this dealership!
Pluses include ease of making appointments, quality of service, David kaplan, customer care, availability of alternate transportation when my car is being serviced. Thank you
I've been dealing with Dan Clark in service at MBEDH for several years and always receive top notch customer service. The quality and transparency of the MBEDH experience for vehicle service is the standard other dealerships should aspire to.
Always good service from Daniel, but prices are high. Need more coupons and better rewards other than $40 towards next service. Overall, I'm happy.
Service at Mercedes Benz in El Dorado Hills is always outstanding. They treat the customer better than any other service provider I've used and the car runs great. I always get a loaner which I truly appreciate.
Best place to get your Mercedes serviced period. Daniel always takes good care of me and anticipates most questions I’m going to ask. How can you beat 5 star service delivered consistently every day?
Very Professional, will go the extra mile to provide great customer service. Don Vanderschoot took extra time out of his busy schedule to provide the care I have become accustom to receiving over the past few years. He delivered on his assurance that he will take care of my needs with my car. So I want to thanks him personally.
This was my first time here. I recently moved to El Dorado Hills. The service and friendliness were great. I am glad they offered a loaner car.
mercedes Benz of Eldorado hills was extremely efficient at servicing my e300. the staff was very friendly and took care of everything. I would highly recommend.
The service is always the best!! They usually have a loaner car waiting for me which makes the process so easy. Everyone is so very professional!!
Service was thorough and complete. Advisor kept me informed of each stage of the. process. Feedback was timely. Timely informed when repairs were not completed by date given and received updates of the progress.
The service department is filled with skilled and customer oriented people. They have always provided great service for my vehicle. The team listens to my concerns and thoroughly inspects the vehicle for the concerns. I will continue to use them for my service needs.
Courteous service and friendly Clean environment Honest maintenance service Nice and good breakfast snacks and beverages Loner cars, if needed discounts given Close to shopping, great restaurants and movie theater
I normally go to Howe but decided to come to this one because it’s closer to my home. The service is very professional and everyone I encountered from sales people to the service representative were great! I would definitely bring my car back.
Excellent service and support. Never a wait with clean comfortable lobby and service desks. Coffee, water and sodas for clientele. Reasonable prices, easy drop off and pick up. Very classy establishment.
Over all good experience from everyone my wife and I interacted with. We definitely have and will continue to recommend Mercedes Benz of el dotado hills.
I had several issues with my car and the staff at Mercedes really listened to me to resolve the issues. Excellent customer service!!!!!
Daniel and team are always awesome. I completely trust them if they tell me something needs to be done and they will tell me if it is really not necessary. They are the best
EXCELLENT CARE - Each time I come in they service me extremely well. From being ready when I arrive, to describing the service and costs planned, to keeping me informed along the way, I can always depend on the El Dorado Hills MB location.
Mercedes Benz at El Dorado Hills has provided me with exemplary service from every perspective. I have been extremely satisfied with the personnel because of their caring and professional attitude towards all of my concerns. I would recommend this organization to all of my friends and associates.
Had brakes and motor mounts replaced. Was ready as promised employees were all very nice. Only problem was having to wait a long time to get the car as they were very busy
It’s conveniently located for me, the facility is clean and user-friendly, Communication is clear and prompt. My service rep is straight up, thorough and proactive.
Daniel has been our guy for years. I will not even consider another dealer or another service advisor. His knowledge and dedication to service is outstanding. We will continue to use your dealer.
Always efficient .Always on time. Always beyond my expectations ,just the best.. taking my car in for service is a pleasure. There is always a loaner waiting for me to keep my day going.
Courteous and friendly staff. Prompt and efficient. Will not waste your time or money. Great communication by text and or call. Easy to schedule for service.
We found the staff at Mercedes-Benz of El Dorado Hills to be knowledgeable and professional. We recommend them highly.
Great selection. Sales people are cool and not pushy like some dealerships, very knowledgeable. Pj and Ryan are excellent
Don was very informative about my car and made sure any additional upgrades such as mapping was installed. He helped me with all my needs. He is a great person to work with.
Although, I did not purchase my vehicle from this location. I want to say that I was really impressed with the hospitality received from Tony.
MB of EDH cares about their customers. Countless times, they've gone out of the way to do a little extra to make the service experience easier on me.
I have experienced excellent service at Mercedes-Benz of El Dorado Hills. The staff have the perfect blend of friendliness and professionalism. And the facility is absolutely beautiful.
Wonderful dealership! Reminds me of the original dealerships when I was a kid. Everyone goes out of their way to make you comfortable. Will always go back.
Always great!! Thanks Guys! Work is done on time, done well and car comes back clean. Staff is always helpful and cheerful. Hey to Robbie who always greets.. Daniel the best ever!!
I take both of my Mercedes to Danielle at Mercedes-Benz of El Dorado Hills. Daniel always treats me fairly and takes good care of my cars. I would not take my car as any place else.
Great people great service. So glad we purchased from EDH MB dealer. Thanks buddy for a wonderful loaner and prompt calls and follow up. I will be back!!
Top notch service rep Don. Did service on time and with in budget.Love Mercedes-Benz El Dorado Hills location and personnel. May God Bless you and your family Don.
Great service from John Reyes he was a great sales guy. Very professional and helpful. He went above and beyond. I even had questions after the purchase and he was on it. Thank you John
Purchased two Benz at this location and each time service was excellent. Matt Coats has exceptional customer service skills. Kind and professional and name me feel very much like a valued customer.
The car buying experience at Mercedes Benz of El Dorado Hills was top notch. Our sales person, Mike, was fantastic. He even got me flowers and champagne when we picked up the car. The finance manager, Zach, made the transaction simple and painless. Would definitely recommend this dealership.
Organize clean great customer service
Mercedes-Bens of El Dorado Hills is a nice facility, people are friendly. It is in town center, there is retailers, coffee shop, restaurant near by very convenient to walk around while having your car service.
Excellent service! Great dealership!
Matt is one of best person I ever met No 1 in customer service best in service department. Do his best to solved your car problem.
Great service, highly recommend this location. They were fast, and did a great job identifying the issues with the vehicle. Would recommend Dan to all!
We have always been treated with the utmost professionalism by Daniel as he has proven time and time again to be very knowable and always willing to lend a hand.
stop sending emails about survey!
Daniel as always was very helpful and made me understand the importance of some of the services my car needed. He got me all fixed up and came in under my estimate.
Don V. (in Service) has been great to take care of any issues or concerns that I have had over the years. Although the Rocklin location is a shorter distance, I continue to make the drive to El Dorado Hills.
I really appreciate the good manner and professionality of the staff especially Matt.
On time and on estimate....appointment options were many and having a loaner available really helped us be productive while our car was getting serviced
David is always friendly and helpful! He clearly communicates timelines and ensures everything is satisfactory. I have always had a great experience at MB of El Dorado Hills.
Daniel is so great. He always remembers me and treats me like a friend. They always go above and beyond on taking care of my Mercedes and me.
Best service department and advisers. Would highly recommend to anyone looking for service. Just recently brought in my car since my light was out and they fixed it that morning free of charge.
Always wonderful courteous service. I appreciate the advice and loaner car accommodations. There is always good communication about any issues and repair options are given.
Detailed new car and minor adjustments.
Stephane Doize and Mercedes Benz of El Dorado Hills were exceptional to deal with. We negotiated the purchase of a per-owned vehicle on line and when we drove the 180 miles to the dealership everything was exactly as represented. When we suffered a minor breakdown on the way home they gave us a new Mercedes loaner to drive home, had the car repaired and then delivered it the 180 miles to our home. I have dealt with 3 Mercedes Benz Dealerships and never have I experienced such a high level of service and integrity. Needless to say, the next time I buy Mercedes, ...
The service/repair center at Mercedes-Benz of El Dorado Hills is a Class Act. I have worked with Gayton and Scott several times...they made the process easy and efficient. I have been offered a rental car each time. Upon my return the repairs were done expertly--no problems!
Great service …done on time as promised. Always a pleasure to deal with Don, always explains your options with approximate pricing, and timetable for completing necessary items.
Thank you so much, service so Best all work is good and perfect thank you so much for everything what doing all guys in service
I had the most extraordinary experience at Mercedes Benz El Dorado Hills with Don he is a great service provider always finds a solution to the problem I moved from Sacramento Mercedes to El Dorado it is worth the drive 10 times over
Don is great to work with!! He fit me In That day! I appreciate the help and getting me a loaner to use for the day
We are very happy with the service we receive from David. David is professional and knowledgeable. David cares about his customers and makes sure we are satisfied with his service.
Service was timely, office clean and i was able to have a loner for the day at no cost to me. Staff friendly and helpful. Service was expensive.
As always, the customer service and quality of work were excellent. All of the employees were personable and professional. I enjoyed the time spent at the dealership.
I cannot say enough about David Kaplan! He went above and beyond to give me an amazing experience at Mercedes. Not only did he take care of my needs with my car but ensured I got out on a timely manner to get to work on time. He is proficient and knowledgeable. I enjoy working with him! Top notch service. Thank you!
I'm always treated as if I'm the most important customer they have. My car always comes back clean inside and out. Excellent service department!
What a great buying experience. Stephan, "The Frenchman" is so great at his job. Thank you so much for my first Mercedes-Benz experience! I love my new GLE.
Was able to get in for service and got detailed information and update on the process . Got update on my phone in regards to time
Great Salesman Mr Reyes has excellent customer service skills and was extremely knowledgeable about the vehicle. He was very patient and explained everything and answered all of my questions
Gayton has always treated and dealt with me in a professional manner. I trust him and will return again. Very easy to deal with,Good Man
After taking my in-laws to MB of EDH and assisting them with the buying process I knew when I was up for a new vehicle I was going to be going straight to VonHousen. J.T. Was awesome to work with. Very helpful but not TOO helpful. The whole experience top-notch. Will definitely be back.
I would have a hard time buying another make car. The main reason is the nice experience and quality work I receive when I arrive.
As always, my experience always meets or exceeds my expectations... Don who has been handling my service needs over the years does an amazing job with all his customers by making us feel we’re getting exactly what we need and at a price that is fair.
Daniel is great! He is very knowledgeable and always responds to any questions. I highly recommend him. He is also quick to respond. Regard. Tito
Very professional on time work done as promised David was helpful Liked the use of texts Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks T
I have always experienced great customer service at MB in El Dorado Hills. I had an issue with my ML350 starting. I called Mercedes Benz road service and someone was at my house in 20 minutes. He was able to get my SUV started and said I should let it run for awhile, because the battery appeared to be weak. I called my service contact at MB and he told me to bring it in so they could check it out. Another great service experience
Tony did an excellent job of taking care of all our needs especially for a remote sale. He was responsive, explained everything and went over and above to ensure we were satisfied.
Service advisor Daniel Clark makes the dealership exceptional! He is absolutely the best ever!!! Continue to have my car serviced at Mercedes because of Daniel!!!
I always enjoy visiting with Gayton to get the car serviced! The only folks that touch our vehicle are you and me as far as maintenance is concerned! Service at your your dealership is always a pleasure.
As always Don provided excellent caring service, greeting me with a smile, he is always well versed about my car and care that it may need. He listens well to my concerns and sees that they are resolved.
Great service from EDH Mercedes as always! That sums it up but I'll keep typing to make the 25 words.... more words, more words, more words.